1. Who we are

This website is operated by Golden Stitches, 158 New King’s Road, London SW6 4LZ. You can contact us at info@goldenstitches.co.uk or on 020 7371 8687.

2. What information we collect

If you send an enquiry through the contact form, we receive what you type into it:

your name and email address;
your phone number, if you choose to give it;
the service you are asking about, and your message.

If you email or phone us, we receive the details you share in doing so. The website has no accounts, takes no payments, and asks for nothing beyond the above.

Like most websites, our hosting provider may keep standard technical logs (such as IP address, browser type and the pages requested) for security and to keep the site running.

3. How and why we use it

We use your details to read and reply to your enquiry, and to provide the tailoring services you ask us about. We do not use them for marketing, and we do not sell them.

4. Who we share it with

Enquiries sent through the form pass through an online form-processing service that delivers them to us by email. That service acts on our behalf. We do not share your information with anyone else except where the law requires.

5. How long we keep it

We keep enquiries only for as long as we need them to deal with your request and for a reasonable period afterwards.

6. Cookies and similar technologies

This website does not currently use analytics, advertising or tracking cookies, and it loads no third-party scripts or fonts. Links to Google Maps, Instagram take you to other websites when you choose to follow them; those sites have their own privacy and cookie policies.

7. Your rights

Under UK data protection law you have the right to:

be told how your information is used, and ask for a copy of it;
have inaccurate information corrected;
ask for your information to be erased, or its use restricted;
object to our use of it, and, where relevant, to have it transferred to you.

To exercise any of these, contact us at info@goldenstitches.co.uk. If you are unhappy with how we handle your information you can complain to the Information Commissioner’s Office at ico.org.uk.

8. Changes to this policy

If we change how the website handles personal information we will update this page and its date.